Protomont Technologies LLP Warranty Policy

All Protomont Technologies LLP products are designed and manufactured to deliver high-quality performance. In case you encounter any difficulties while using your product, we recommend reading the instruction manual or visiting our website’s support section.

Warranty Qualifications

This warranty is offered by Protomont Technologies LLP and is extended only to consumers who originally purchased the product. It is not extended to any subsequent owner(s) or other transferees of the product. Any unauthorized seller(s) of the product cannot offer this warranty.

Warranty Terms

All products purchased via Protomont Technologies LLP official website are warranted under different terms. The warranty applies ONLY to Protomont Technologies LLP branded products, including hardware components, software, and required firmware supplied by Protomont Technologies LLP.

This DOES NOT include consumables, such as the Resin, LCD, and FEP / PFA (PFA (nFEP)) film. All LCDs for purchased 3D Printers are covered under a 1-month warranty.

If any defects caused by faulty materials and/or the manufacturing process are discovered within the warranty period, Protomont Technologies LLP will provide warranty parts for agreed item(s).

All products purchased via Protomont Technologies LLP authorized resellers are warranted under terms regulated by the resellers. If any defects due to faulty materials and/or production are found within the warranty period, Protomont Technologies LLP will offer technical assistance for resellers in troubleshooting the issue(s). Resellers, however, will be responsible for the final decision and providing a warranty.

Warranty Coverage

For any situations not covered by the warranty (list below), you will be required to pay a fee for any official Protomont Technologies LLP maintenance services. The Protomont Technologies LLP warranty does not apply to:

Products without solid proof of purchase.
Consumable parts, such as the resin, LCD, and FEP / PFA (PFA (nFEP)) film, unless damage has occurred due to a defect in materials or workmanship.
Damaged caused by human factors – including but not limited to – misuse, mis-installation, abuse, abnormal voltage, water, fire, transport accident, and/or other external causes.
Damage caused by unauthorized alteration, modifications, disassembly of parts or components not in accordance with official instructions.
Damage caused by non-authorized service providers.
Damage caused by operations that did not follow instructional recommendations.
Product purchased from an unauthorized seller(s), illegitimate platform(s), and/or secondhand sales.
Protomont Technologies LLP does not provide or process warranty claims for products purchased through Amazon. Warranty support from Protomont Technologies LLP is applicable only to products purchased directly from us, subject to the applicable warranty terms and conditions.

Products Damaged on Arrival

If the parcel’s exterior is suspected of being damaged upon arrival, please provide a video recording of (a) the parcel exterior, (b) the unboxing process, and sufficient information for Protomont Technologies LLP to assist in handling DOA cases.

If the shipping container or cushioning material is damaged, it should be kept until the shipment contents have been checked for completeness and the instruments have been checked mechanically.

If any mechanical damage defects, instrument, or component failures are found, please reach out on info@protomont.com. If there is mechanical damage, defects, or a shipping container is damaged, please reach out on info@protomont.com.

Service Center – Troubleshooting & Repair

For troubleshooting, inspection, or repair, the customer is required to send the product/equipment to the Protomont Service Center at their own cost.

The customer is responsible for all shipping and transportation charges for sending the equipment to our service center.
The equipment must be securely packed to prevent any damage during transit.
After receiving the equipment, our service team will inspect and diagnose the issue.
Any applicable repair, replacement, service, or spare-part charges will be communicated to the customer before proceeding with paid repairs.
Return shipping charges, where applicable, will be borne by the customer unless otherwise covered under the applicable warranty terms.
Protomont Technologies LLP will not be responsible for damage caused due to improper packaging or transit while the equipment is being sent to the service center by the customer.

Warranty Period of Main Components

The warranty period begins from the date the order arrives and expires at the end of the warranty period.

*If your device is not listed in the chart below, please contact Protomont Technologies LLP support team for further information.

Elegoo 3D Printer Warranty Policy

Types	Models	Parts List	Note	Warranty Period
3D Printers	All Pre-owned 3D Products	All	/	No warranty
	All Brand New Machines & Parts	Parts NOT listed below.	/	12 months
	FDM Printers & related Accessory Kits Neptune 3/3 Pro/3 Plus/3 Max Neptune 4/4 Pro/4 Plus/4 Max OrangeStorm Giga Centauri Series	PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate/Nozzle(kit)/PTFE tube/Heater/Thermoister/Hot end/Packaging/User Manual/Tools	Consumables parts with no warranty or limited warranty. “Consumables” are defined herein as disposable items, parts, or components of the product which are inherently subject to deterioration and wear out during the normal operation of the product. These parts have no warranty.	No warranty
	Resin printers & related Accessory Kits Mars/Mars Pro/Mars 2/Mars 2 Pro/Mars 3/Mars 3 Pro/Mars 4/Mars 4 Max/Mars 4 DLP/Mars 4 Ultra/Mars 5/Mars 5 Ultra; Saturn/ Saturn S/Saturn 2/Saturn 8K/Saturn 3/Saturn 3 Ultra/Saturn 4/Saurn 4 Ultra/Saturn 4 Ultra 16K Jupiter/Jupiter SE/Jupiter 2	LCD Screen	LCD screen has a limited warranty. And resin leakage, scratch-resistant film damage, man-made damage, and collision damage are not included in the warranty..	3 Months
	Jupiter/Jupiter SE/Jupiter 2	Resin Tank/Build Plate	These parts have a limited warranty. And damage caused by scratches, drops, bumps or other man-made damage is not covered by the warranty.	6 Months
	Canvas	Motherboard of CANVAS Feeder Module/4-Pin Cable/Five-Way Module/Spool Holder (excluding support claws)/Feeder Motor/Communication Board (stored in accessory box)/Gearbox or Cutter Assembly/Fan/Housing or Structual Unit of CANVAS Feeder Module Note: Damage caused by human error is not covered by warranty.	/	12 Months
		PTFE Tube/Wiper Unit/Accessories/Package/User Manual/Support Claws	/	No warranty
Accessories (Individual Purchases)	Post-Processing & Related Accessory Kits Mercury Mercury Plus V1.0/V2.0/V3.0 Mercury X/XS Bundle	Washing Bucket/Curing Turntable/Acrylic Cover/Packaging/User ManualTools	These parts have no warranty.	No warranty
	Other 3D Accessory Kits Air Purifier/Mini Heater	Main body	/	12 months
	Other 3D Accessory Kits Filaments/Resin/Filament Vacuum Storage Pump & Bags/PEI Liquid Glue Pack/ 3D Paint Kit/Resin Detergent/3D Stainless Steel Funnel/Silicone Mat	/	These parts have no warranty.	No warranty
		Parts NOT listed below	/	12 months
		Window Mirror/Power Cord/USB Cable/Engraving Materials/User Manual/Packaging/Tools	These parts have no warranty.	No warranty
	Laser Cutter & related Accessory Kits Phecda 10W/Phecda 20W	Synchronous Belt/Motor Connection Line/Laser Connection Line	These parts have a limited warranty period. Man-made damage is not included.	3 Months
		Fans	These parts have a limited warranty period. Man-made damage is not included.	6 Months
STEM Kits	All	All	/	12 months




3D Printer Parts	Hotend Kit (Nozzle, PTFE Tube Excluded)	All Models	✅ Manufacturing defects covered. Consumable parts excluded.	3 Months
3D Printer Parts	Extruder Kit/Printhead Kit	All Models	✅ Manufacturing defects covered. Consumable parts excluded	6 Months
Other Printer Accessories	Anti-Vibration Feet	All Models	✅ Manufacturing defects covered. Regular maintenance recommended.	12 months
	Cooling Fan Kit (Including 4010/4015 Blower Fan and 6010 Axial Flow Fan)
	STM 32-bit Silent Motherboard
	Dual Printhead Mounting Plate
	Four-Printhead Mounting Plate
Other Accessories	Honeycomb Panel	All Models	⚠️ Consumable product excluded from warranty.	No Warranty
	Raisers	All Models	✅ Manufacturing defects	12 Months
	Composite Filter	All Models	⚠️ Consumable product excluded from warranty.	No Warranty
	10W/20W Laser Module	All Models	✅ Manufacturing defects covered. Accidental damage excluded.	12 Months
	Window Mirror	All Models	⚠️ Consumable product excluded from warranty.	No Warranty
	20W Adapter	All Models	✅ Manufacturing defects covered. Accidenta	12 Months
	Silicone Mat	All Models	⚠️ Consumable product excluded from warranty.	No Warranty

Anycubic 3D Printer Warranty Policy

Category	Component	Warranty Period	Notes
FDM 3D Printers	Print Head (including Hot End)	3 months	Covered for manufacturing defects only
	Extruder Assembly	3 months
	Magnetic Platform	3 months
	Extruder Gear	3 months
	Heated Bed	6 months
	Glass Plate	6 months
	Other Main Components (except tools)	12 months
LCD 3D Printers	LCD Screen (Photon Mono M7 Pro, Mono 4, etc.)	3 months	Accidental damage not covered
Accessories (Sold Separately)	Nozzle	No Warranty	⚠️ Consumable, not covered under warranty
	Cutter	3 months
	Print Head / Print Head Module	3 months
	Cable Holder	3 months
	Purge Wiper	3 months
	Extruder Assembly	3 months
	Heated Bed / Magnetic Platform	3 months	⚠️ Scratches, drops, or impact damage not covered
	Motherboard (PCB Board)	3 months
	Cooling Fan	3 months
	Belt	3 months
	Motor	3 months
	Teflon Pipe (PTFE Pipe)	No Warranty	⚠️ Consumable, not covered
	Control Screen	3 months
	LCD Screen	3 months	⚠️ Resin leakage, scratch-resistant film damage, accidental damage not covered
	UV Lamp Module / Lens	3 months
	AirPure	6 months	⚠️ Activated carbon is a consumable; man-made damage or disassembly not covered
	Film (FEP / NFEP / ACF)	No Warranty	⚠️ Consumable, not covered
	Resin Vat / Smart Resin Vat	3 months	⚠️ Installation tools and screws not covered
	Peristaltic Pump Tube	No Warranty	⚠️ Consumable, not covered
	Auto-Feed Unit	3 months
	Washing Container	3 months	⚠️ No warranty for man-made damage (e.g., cured resin residue in the cleaning bucket)
Additional Information	Manufacturing Defects Coverage		Warranty applies only to defects caused during manufacturing. Any functional failure due to factory defects will be addressed within the warranty period.
	Exclusions & Human Fault Damage		⚠️ Consumable parts that naturally wear out are not covered (e.g., nozzles, PTFE pipes, FEP/NFEP/ACF films). Accidental damage, improper handling, modifications, or external impact are also not covered.
	Distributor Warranty Support		As an authorized distributor, Protomont Technologies assists with warranty claims for eligible products. Proof of purchase is required for all claims.
	Recommended Usage & Care		Users should handle components carefully to avoid accidental damage. Regular maintenance ensures optimal performance and extends product life.

Bambu Lab 3D Printer Warranty

Warranty Coverage	Details
Main Parts Warranty	1-year warranty covers the main components of Bambu Lab 3D printers. This warranty applies only to manufacturing defects and does not cover issues arising from improper use, external factors, or unauthorized modifications. Proper maintenance and usage according to the manufacturer’s guidelines are recommended to ensure longevity.
Limited Warranty (3 Months)	Covers specific parts with a 3-month warranty:– Extruder Unit (excluding Extruder Gear Assembly & Filament Sensor)– AMS/AMS Lite Feeder Unit (excluding AMS Feeding Funnel & AMS Lite Filament Funnel Unit)– AMS Lite Rotary Spool Holder (excluding AMS Lite Spool Claw)– Micro SD Card (32GB)– Maker’s Supply (Hardware Kits, Maker’s Supply Models, MakerLab Accessories, Maker Combo Kits, Hardware Parts, Electronics, Tools & Others)
No Warranty (Consumable Parts)	Certain components naturally undergo wear and tear due to regular operation and are not covered under warranty. These include:– Complete Bambu Hotend & its parts (Cooling Fan, Ceramic Heater, Thermistor, Silicone Sock)– Hardened Steel Extruder Gear Assembly– Build Plates, Spare Sheets, Glue Stick/Liquid Glue for Build Plates– PTFE Tube & PTFE Tube Connector– AMS Active & Driven Support Shaft Assembly, AMS Feeder Funnel Unit, AMS Lite Spool Claw– Filament Cutter Lever, Bambu Scraper, Filament Wipers, Activated Carbon Air Filter, Desiccant for AMS, Filaments, etc.

Revopoint Warranty, Replacement & Return Policy

Policy Section	Details
Company Information	Protomont Technologies LLP is an Authorized Distributor of Revopoint 3D Scanners in India. All products sold are 100% genuine, brand-new, and covered under a Limited Manufacturer Warranty provided by Revopoint.
Manufacturer Warranty – 3D Scanners	All Revopoint 3D Scanners are covered by a 1-Year Limited Manufacturer Warranty, starting from the invoice date issued by Protomont Technologies LLP.
Manufacturer Warranty – Accessories	All Revopoint accessories are covered by a 6-Month Limited Manufacturer Warranty from the invoice date.
Warranty Authority	Warranty defect verification, repair, or replacement is subject to inspection and final confirmation by Revopoint or its authorized technical team. Protomont Technologies LLP acts as a facilitator and support partner.
Warranty Coverage	The warranty covers defects in materials and workmanship during normal use under recommended operating conditions.
Warranty Eligibility Conditions	Warranty is applicable only if the product is purchased from Protomont Technologies LLP or its authorized channels, a valid invoice/order number is provided, the defect is confirmed as manufacturing-related, serial numbers and labels are intact, and the product is within the warranty period.
Warranty Exclusions	Warranty does not cover normal wear & tear, physical or liquid damage, drops, impacts, mishandling, power surges, improper voltage, use of non-recommended accessories, unauthorized repairs or modifications, missing or altered serial numbers, forged or missing invoices, cosmetic damage not affecting functionality, or software issues caused by third-party applications or misuse.
Environmental Damage Exclusion	Damage caused by water, fire, excessive dust, static electricity, extreme temperatures, humidity, or other environmental factors is not covered.
Warranty Claim Process (India)	Customers must email service@protomont.com with Invoice/Order Number, Product Name, Serial Number, issue description, and clear photos or videos of the defect.
Product Inspection	If required, the product may be sent to a Revopoint Authorized Service Center or Manufacturer for technical verification.
Warranty Response Time	Warranty requests are generally reviewed within 1–2 working days after receiving complete information.
Replacement Policy (DOA)	Dead on Arrival (DOA) cases must be reported within 48 hours of delivery. An unboxing video is mandatory. Replacement is subject to inspection and approval.

xTool Products Warranty Policy

Warranty Coverage	Details
Main Parts Warranty	12-month limited warranty from the date of invoice or purchase, covering manufacturing defects and failures under normal operating conditions.
Covered Products	xTool F1, F2, F2 Ultra UV, S1, M1, M2, P2, P3, O1 Omni Printer, Metal Fab, Smoke Purifier, Rotary Attachments, Conveyor Feeders, Smart Air Assist, Fire Safety Set, and other eligible xTool accessories.
Electrical & Control Components	Covers manufacturing-related failures of electrical components, control boards, motors, and factory-installed components.
Laser Module	Covered where included under the manufacturer’s warranty terms.
Repair / Replacement	Protomont Technologies will determine whether repair, replacement, or another corrective action is appropriate.
Physical Damage	Not covered: accidental, impact, dropping, post-delivery transportation damage, fire, flood, water damage, or natural disasters.
Misuse & Improper Operation	Not covered: operation outside specifications, improper maintenance, failure to follow xTool guidelines, or incorrect voltage/electrical supply.
Unauthorized Modifications	Not covered: self-repair attempts, third-party modifications, or non-approved components.
Consumables & Wear Items	Not covered: materials, protective films, lubricants, filters, blades, consumable accessories, protective lenses, packaging materials, and normal wear items.
Cosmetic Damage	Not covered: scratches, paint wear, discoloration, and normal wear and tear.
Warranty Evaluation	Claims may be rejected after technical evaluation if the issue results from any excluded condition.
Manufacturer Terms	Warranty periods may vary for specific components, wear items, and accessories. Manufacturer warranty terms prevail where applicable.

Flashforge Creator 5 & Creator 5 Pro Warranty Policy

No.	Component / Item	Warranty Period	Warranty Status / Remarks
1	Main Electronic / Mechanical Components	12 Months*	Covered for manufacturing or quality-related failures, subject to Flashforge warranty terms.
2	Extruder Parts	3 Months	Flashforge specifies a 3-month warranty for extruder parts.
3	Nozzle	Consumable	Normal wear, blockage, or damage from use is generally treated as consumable-related.
4	Filament	Not part of printer warranty	Covered according to the applicable filament/product policy.
5	Other Wear / Consumable Parts	Not covered	Build tape/Build plate/SD card/USB stick/USB cable/Filament/Filament spool/Glue/Resin vat/Film/Resin Bucket/ Gloves/ Plastic scraper/ Metal scraper/Brush/Allen wrench (2.5mm1/3mm1/5mm*1)/Stamping wrench/Tools bag/Accessories.

Note: Ensure proper installation and maintenance for optimal product performance. Warranty does not cover damages caused by misuse, negligence, or unauthorized modifications.

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Protomont Technologies LLP Warranty Policy

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