Shipping & Delivery Policy
Shipping Charges, Inspection Charges, Taxes, Duties & Levies shall not be refunded in any case.
Once the customer places the order, we shall contact the customer to confirm the order. Once the customer confirms the order, we shall go ahead and place the order immediately. After the confirmation, the customer cannot cancel the order in principle. The customer can still reach us if he wants to cancel the order after confirmation. It shall be the right of Protomont Technologies to accept the refusal of the order. Protomont Technologies reserves the right to refund of payment of such order(s) after deduction of expenses on account of the customer. All decisions by Protomont Technologies shall be final and binding on the customer. If the order has been processed and ready for delivery, in such a case, the return of products shall be denied by Protomont Technologies unless the product is sold to another fulfilling customer. No return/refund or cancellation of order shall be accepted on grounds of delay due to customs clearance, manufacturer’s delay in production, shipment delays, force majeure, and/or delay due to Act of God and/or delays not envisaged by Protomont Technologies. Shipping & delivery of purchased products may take a minimum of 7-10 business days, depending upon the delivery location.
Protomont Technologies will not be liable for any delay in delivery caused by the courier company/postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 24 hours from the date of the order after successful Payment Confirmation by the Payment Gateway or confirmation by phone in case of CoD order or as per the delivery date agreed at the time of order confirmation.
The respective regulatory form has to be obtained by the buyer from their local Commercial Taxes Department of the respective state and has to be provided in hard copy to Protomont Technologies before shipment of the goods. All duties and taxes including state regulatory levies, octroi are the responsibility of the buyer and Protomont Technologies is in no way liable to pay/reimburse these state-level duties or taxes.