Return Policy
Protomont Technologies Return Policy
Return Policy Overview
At Protomont Technologies, we prioritize customer satisfaction. If you need to return an item, please review our policy below.
Return Window
You have 24 hours from the time of receipt to request a return for eligible items.
Eligibility for Returns
To qualify for a return, items must meet the following criteria:
- The item must be in the same condition as received—unworn, unused, with original tags.
- The item must be in its original packaging.
- A receipt or proof of purchase is required.
- Save your receipt with the tracking number as proof of shipment. Keep this receipt until you have received your refund or replacement parcel.
- Please pack the product carefully to prevent any damage during shipping.
- Electronic equipment only accepted when it should be returned in its original packaging to avoid damage in transit.
Note: To return the product, you will need to cover the shipping costs yourself, as our company does not bear these charges.
How to Initiate a Return
To initiate a return, please contact us at info@protomont.com. Returns must be sent to the address listed in the “Contact Us” section of our website.
Damages and Issues
Please inspect your order upon delivery. If you find that the item is defective, damaged, or incorrect, contact us immediately, kindly record a video and take photos of all sides before unboxing the product. This will help us expedite the return or replacement process.
We will evaluate the issue and work to resolve it promptly.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products priced below ₹699, including items such as heat blocks, limit switches, nozzles, LED lights, and other small spare parts and accessories, are non-refundable and non-exchangeable. Please be aware that once purchased, these items cannot be returned or exchanged for any reason.
- Perishable goods (e.g., filament, resin, 3D pens, nozzles, FEP films).
- Custom products (e.g., special orders or personalized items).
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.
Exchanges
We do not offer exchanges. If you receive the correct product but wish to return it, you will need to follow the return process outlined above.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund. If approved, refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to reflect the refund.
If more than 15 business days have passed since your return was approved, please contact us.
Order Cancellations
Cancellations will only be considered if requested within 24 hours of placing the order. Cancellations will not be accepted once the order has been processed for shipping.
Please note: If a cancellation is made after the order has been processed, you will be responsible and customer has to bare the shipping charges. These charges will be deducted from the total amount paid.
Right to Cancel Orders
www.protomont.com reserves the right to cancel any order without any explanation for doing so, under situation where www.protomont.com is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with www.protomont.com policy or for any other reason. However, www.protomont.com will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.