TERMS & CONDITIONS

Effective From: June 01, 2021

These Terms and Conditions of Use (“Terms of Use”) apply to all visitors to or users of Protomont Technologies website, located at https://www.protomont.com, and Protomont Technologies websites around the world (collectively, the “Site”). Please review the Terms of Use carefully.

BY ACCESSING, ENTERING, OR USING THE SITE, YOU ACCEPT AND AGREE TO THE TERMS OF USE BELOW. IF YOU DO NOT AGREE TO THE TERMS OF USE, PLEASE DO NOT USE THE SITE.

Protomont Technologies reserves the right to change, modify, add, or remove portions of these Terms of Use at any time, at its sole discretion. Your continued use of the Site means that you accept and agree to the changes. If you do not agree to the changes, your sole and exclusive remedy is to stop using the Site.

CONTENT

All contents, including text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel,” and arrangement of such Content contained on the Site, is owned by or licensed by or to Protomont Technologies, and is protected by copyright, patent, trademark laws, and other intellectual property rights and unfair competition laws.

Except as expressly provided herein, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way or by any means for publication or distribution for any public or commercial purpose, without prior written permission of Protomont Technologies.

REGISTER ON THE SITE

To use certain features of the Site (e.g., pre-order online), you may provide certain information about yourself as prompted by the Site registration form.

You represent and warrant that:

• All required registration information you submit is truthful and accurate.
• You may occasionally receive newsletters from Protomont Technologies.
• You can delete your account and unsubscribe at any time, for any reason, by following the instructions on the Site.

Protomont Technologies reserves the right to immediately terminate or restrict your account or your use of the Site at any time, without notice or liability, if it determines, at its sole discretion, that you have breached these Terms of Use, violated any law, rule, or regulation, engaged in inappropriate conduct, or for any other business reason.

USE OF THE SITE

User access to this Site is governed by all applicable federal, state, and local laws. All information available on this Site is subject to U.S. export control laws and may also be subject to the laws of the country where you reside.

You may not use the Site or Content in a manner that is prohibited by these Terms of Use or for any purpose that is unlawful.

Protomont Technologies may, in its sole discretion and without prior notice, terminate and/or block your access to the Site at any time and for any reason, including but not limited to:

• Violation of these Terms of Use
• Request by law enforcement or other government agencies

RETURN & REPLACEMENT POLICY FOR 3D-PRINTED MODELS AND TOYS

All 3D-printed products, including toys and models, are non-returnable. However, replacements are available under the following conditions:

• The item will be replaceable only if it is damaged from our end.
• A proper unboxing video must be provided, showing that the product was damaged before receipt.
• The item must be in its original packaging.
• The product must be in its original condition, unused, and with all tags and packaging intact to be eligible for a replacement.
• A receipt or proof of purchase is required.
• Save your receipt with the tracking number as proof of shipment and keep it until you have received your replacement parcel.

Processing & Dispatch

• Orders are processed within 24 hours.
• Custom 3D-printed products may take longer, depending on the complexity of the design.

Delivery Timeline

• 3D-printed models & toys are delivered within 12-15 business days after order confirmation.

Tracking Details

• Customers will receive tracking details within 24 hours after the order is dispatched.

OTHER TERMS AND CONDITIONS

Additional terms and conditions may apply to your purchase of products, 3D files, or your use of particular portions of the Site (“Additional Terms”).

The Additional Terms are incorporated into these Terms of Use by this reference, and you agree to comply with them.

If there is a conflict between the Terms of Use and the Additional Terms, the Additional Terms shall control with respect to your use of the particular portion of the Site.

SUBSCRIBE TO NEWSLETTER

To receive press releases and special offers, you may subscribe to the newsletters from Protomont Technologies.

To do so, you must provide certain information about yourself as prompted by the Site registration form.

You represent and warrant that:

• All required registration information you submit is truthful and accurate.
• You will maintain the accuracy of such information.
• You may unsubscribe at any time, for any reason, by following the instructions on the Site.