Warranty Policy
Protomont Technologies Warranty Policy
All Protomont Technologies products are designed and manufactured to deliver high-quality performance. In case you encounter any difficulties while using your product, we recommend reading the instruction manual or visiting our website’s support section.
Warranty Qualifications
This warranty is offered by Protomont Technologies and is extended only to consumers who originally purchased the product. It is not extended to any subsequent owner(s) or other transferees of the product. Any unauthorized seller(s) of the product cannot offer this warranty.
Warranty Terms
All products purchased via Protomont Technologies official website are warranted under different terms. The warranty applies ONLY to Protomont Technologies branded products, including hardware components, software, and required firmware supplied by Protomont Technologies.
This DOES NOT include consumables, such as the Resin, LCD, and FEP / PFA (PFA (nFEP)) film. All LCDs for purchased 3D Printers are covered under a 1-month warranty.
If any defects caused by faulty materials and/or the manufacturing process are discovered within the warranty period, Protomont Technologies will provide warranty parts for agreed item(s).
All products purchased via Protomont Technologies authorized resellers are warranted under terms regulated by the resellers. If any defects due to faulty materials and/or production are found within the warranty period, Protomont Technologies will offer technical assistance for resellers in troubleshooting the issue(s). Resellers, however, will be responsible for the final decision and providing a warranty.
Warranty Coverage
For any situations not covered by the warranty (list below), you will be required to pay a fee for any official Protomont Technologies maintenance services. The Protomont Technologies warranty does not apply to:
- Products without solid proof of purchase.
- Consumable parts, such as the resin, LCD, and FEP / PFA (PFA (nFEP)) film, unless damage has occurred due to a defect in materials or workmanship.
- Damaged caused by human factors – including but not limited to – misuse, mis-installation, abuse, abnormal voltage, water, fire, transport accident, and/or other external causes.
- Damage caused by unauthorized alteration, modifications, disassembly of parts or components not in accordance with official instructions.
- Damage caused by non-authorized service providers.
- Damage caused by operations that did not follow instructional recommendations.
- Product purchased from an unauthorized seller(s), illegitimate platform(s), and/or secondhand sales.
Products Damaged on Arrival
If the parcel’s exterior is suspected of being damaged upon arrival, please provide a video recording of (a) the parcel exterior, (b) the unboxing process, and sufficient information for Protomont Technologies to assist in handling DOA cases.
If the shipping container or cushioning material is damaged, it should be kept until the shipment contents have been checked for completeness and the instruments have been checked mechanically.
If any mechanical damage defects, instrument, or component failures are found, please reach out on info@protomont.com. If there is mechanical damage, defects, or a shipping container is damaged, please reach out on info@protomont.com.
Warranty Period of Main Components
The warranty period begins from the date the order arrives and expires at the end of the warranty period.
*If your device is not listed in the chart below, please contact Protomont Technologies support team for further information.
ELEGOO 3D Printer Warranty – Protomont Technologies
| Category | Product/Model | Covered Parts | Warranty Period | Exclusions & Notes |
| 3D Printers | Neptune 3/3 Pro/3 Plus/3 Max | PEI Platform Plate, Nozzle, Heater, Thermistor, PTFE Tube, Tools | No Warranty | ⚠️ Consumable parts excluded. Accidental damage, improper handling, or modifications are not covered. |
| Neptune 4/4 Pro/4 Plus/4 Max | Hot End | 3 Months | ✅ Manufacturing defects covered. ⚠️ Accidental damage or wear-and-tear excluded. | |
| OrangeStorm Giga | Extruder Kit | 6 Months | ✅ Manufacturing defects covered. Regular maintenance recommended. | |
| Centauri Carbon/Centauri | Main Parts of the Machine | 12 Months | ⚠️ Consumable parts excluded. Excludes accidental damage. | |
| Release Film, Tools | No Warranty | ⚠️ Consumable parts excluded. | ||
| Jupiter | Resin Tank, Build Plate | 6 Months | ✅ Manufacturing defects covered. Regular maintenance recommended. | |
| Other Main Parts of the Machine | 12 Months | ⚠️ Release film and tools excluded. | ||
| Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra | LCD Screen, Resin Tank, Build Plate | 6 Months | ⚠️ Excludes resin leakage, scratch-resistant film damage, and collision damage. | |
| Jupiter SE | Other Main Parts (Excluding FEP & Tools) | 12 Months | ✅ Manufacturing defects covered. Excludes accidental damage. | |
| Mercury Series | Main Parts (Excluding Tools) | 12 Months | ⚠️ Consumables excluded. Regular maintenance recommended. | |
| Laser Engravers | PHECDA LASER ENGRAVER (10W/20W) | PCB, Motor, Laser Head, Power Adapter | 12 Months | ✅ Manufacturing defects covered. Excludes wear-and-tear items. |
| Fans | 6 Months | ⚠️ Regular cleaning advised. | ||
| Synchronous Belt, Motor | 3 Months | ⚠️ Regular maintenance recommended. | ||
| Connection Line, Laser | 3 Months | ⚠️ Accidental damage excluded. | ||
| Power Cord, USB Cable, Engraving Material (e.g., filter cartridge, wood board, stainless steel sheet, leather), Tools (hex wrench, open-end wrench), Packaging | No Warranty | ⚠️ Consumables excluded. | ||
| Accessories (Individual Purchases) | Release Film (FEP/PFA/ACF) | No Warranty | ⚠️ Excludes scratches, resin leakage, or accidental damage. | |
| LCD Screen (Mars/Jupiter) | 3 Months | ⚠️ Excludes resin leakage, scratches, collision damage. | ||
| LCD Screen (Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/5/5 Ultra Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K) | 6 Months | ⚠️ Excludes scratches, resin leakage, collision damage. | ||
| Build Plate for LCD Printers | 6 Months | ⚠️ Installation tools and screws excluded. | ||
| Resin Tank | 6 Months | ⚠️ Consumables like activated carbon are excluded. | ||
| Air Purifiers (Mini/USB/Mars Mate) | 12 Months | ⚠️ Excludes activated carbon replacement and human damage. | ||
| Mini Heater | 12 Months | ⚠️ No warranty for misuse or resin curing inside the bucket. | ||
| Washing Bucket (Mercury Plus V1.0/V2.0/V3.0/Mercury X/XS Bundle) | 6 Months | ⚠️ Accidental damage excluded. | ||
| Pre-owned Products | All Models | No Warranty | ⚠️ Sold “as-is.” | |
| Arduino Kits, Robot Kits & Component Kits | All Models | 12 Months | ✅ Manufacturing defects covered. Accidental damage excluded. | |
| Consumables (No Warranty) | PEI Liquid Glue | All Models | No Warranty | ⚠️ Consumable product excluded from warranty. |
| PEI Platform Kit/PEI Magnetic Platform Kit | ||||
| Build Plate for Centauri Carbon/Centauri | ||||
| Nozzle Kit | ||||
| PTFE Tube | ||||
| 3D Printer Parts | Hotend Kit (Nozzle, PTFE Tube Excluded) | All Models | 3 Months | ✅ Manufacturing defects covered. Consumable parts excluded. |
| Extruder Kit/Printhead Kit | 6 Months | |||
| Other Printer Accessories | Anti-Vibration Feet | All Models | 12 Months | ✅ Manufacturing defects covered. Regular maintenance recommended. |
| Cooling Fan Kit (Including 4010/4015 Blower Fan and 6010 Axial Flow Fan) | ||||
| STM 32-bit Silent Motherboard | ||||
| Dual Printhead Mounting Plate | ||||
| Four-Printhead Mounting Plate | ||||
| PHECDA Laser Engraver Parts | Rotary Attachment | All Models | 12 Months | ✅ Manufacturing defects covered. Accidental damage excluded. |
| 10W/20W Air Assist | ||||
| Enclosure | ||||
| Other Accessories | Honeycomb Panel | All Models | No Warranty | ⚠️ Consumable product excluded from warranty. |
| Raisers | All Models | 12 Months | ✅ Manufacturing defects covered. Accidental damage excluded. | |
| Composite Filter | No Warranty | ⚠️ Consumable product excluded from warranty. | ||
| 10W/20W Laser Module | 12 Months | ✅ Manufacturing defects covered. Accidental damage excluded. | ||
| Window Mirror | No Warranty | ⚠️ Consumable product excluded from warranty. | ||
| 20W Adapter | 12 Months | ✅ Manufacturing defects covered. Accidental damage excluded. | ||
| Silicone Mat | No Warranty | ⚠️ Consumable product excluded from warranty. |
Anycubic 3D Printer Warranty – Protomont Technologies
| Category | Component | Warranty Period | Notes |
| FDM 3D Printers | Print Head (including Hot End) | 3 months | Covered for manufacturing defects only |
| Extruder Assembly | 3 months | ||
| Magnetic Platform | 3 months | ||
| Extruder Gear | 3 months | ||
| Heated Bed | 6 months | ||
| Glass Plate | 6 months | ||
| Other Main Components (except tools) | 12 months | ||
| LCD 3D Printers | LCD Screen (Photon Mono M7 Pro, Mono 4, etc.) | 6 months | Accidental damage not covered |
| Accessories (Sold Separately) | Nozzle | No Warranty | ⚠️ Consumable, not covered under warranty |
| Cutter | 3 months | ||
| Print Head / Print Head Module | 3 months | ||
| Cable Holder | 3 months | ||
| Purge Wiper | 3 months | ||
| Extruder Assembly | 3 months | ||
| Heated Bed / Magnetic Platform | 3 months | ⚠️ Scratches, drops, or impact damage not covered | |
| Motherboard (PCB Board) | 3 months | ||
| Cooling Fan | 3 months | ||
| Belt | 3 months | ||
| Motor | 3 months | ||
| Teflon Pipe (PTFE Pipe) | No Warranty | ⚠️ Consumable, not covered | |
| Control Screen | 3 months | ||
| LCD Screen | 3 months | ⚠️ Resin leakage, scratch-resistant film damage, accidental damage not covered | |
| UV Lamp Module / Lens | 3 months | ||
| AirPure | 6 months | ⚠️ Activated carbon is a consumable; man-made damage or disassembly not covered | |
| Film (FEP / NFEP / ACF) | No Warranty | ⚠️ Consumable, not covered | |
| Resin Vat / Smart Resin Vat | 3 months | ⚠️ Installation tools and screws not covered | |
| Peristaltic Pump Tube | No Warranty | ⚠️ Consumable, not covered | |
| Auto-Feed Unit | 3 months | ||
| Washing Container | 3 months | ⚠️ No warranty for man-made damage (e.g., cured resin residue in the cleaning bucket) | |
| Additional Information | Manufacturing Defects Coverage | – | Warranty applies only to defects caused during manufacturing. Any functional failure due to factory defects will be addressed within the warranty period. |
| Exclusions & Human Fault Damage | – | ⚠️ Consumable parts that naturally wear out are not covered (e.g., nozzles, PTFE pipes, FEP/NFEP/ACF films). Accidental damage, improper handling, modifications, or external impact are also not covered. | |
| Distributor Warranty Support | – | As an authorized distributor, Protomont Technologies assists with warranty claims for eligible products. Proof of purchase is required for all claims. | |
| Recommended Usage & Care | – | Users should handle components carefully to avoid accidental damage. Regular maintenance ensures optimal performance and extends product life. |
Bambu Lab 3D Printer Warranty – Protomont Technologies
| Warranty Coverage | Details |
| Main Parts Warranty | 1-year warranty covers main components of Bambu Lab 3D printers. This warranty applies only to manufacturing defects and does not cover issues arising from improper use, external factors, or unauthorized modifications. Proper maintenance and usage as per manufacturer guidelines are recommended to ensure longevity. |
| Limited Warranty (3 Months) | Covers specific parts with a 3-month warranty: |
| – Extruder Unit (excluding Extruder Gear Assembly & Filament Sensor) | |
| – AMS/AMS Lite Feeder Unit (excluding AMS Feeding Funnel & AMS Lite Filament Funnel Unit) | |
| – AMS Lite Rotary Spool Holder (excluding AMS Lite Spool Claw) | |
| – Micro SD Card (32GB) | |
| – Maker’s Supply (Hardware Kits, Maker’s Supply Models, MakerLab Accessories, Maker Combo Kits, Hardware Parts, Electronics, Tools & Others) | |
| No Warranty (Consumable Parts) | Certain components naturally undergo wear and tear due to regular operation and are not covered under warranty. These include: |
| – Complete Bambu Hotend & its parts (Cooling Fan, Ceramic Heater, Thermistor, Silicone Sock) | |
| – Hardened Steel Extruder Gear Assembly | |
| – Build Plates, Spare Sheets, Glue Stick/Liquid Glue for Build Plates | |
| – PTFE Tube & PTFE Tube Connector | |
| – AMS Active & Driven Support Shaft Assembly, AMS Feeder Funnel Unit, AMS Lite Spool Claw | |
| – Filament Cutter Lever, Bambu Scraper, Filament Wipers, Activated Carbon Air Filter, Desiccant for AMS, Filaments, etc. |
